Advice for Addressing Common Technical Issues When Working Remotely

Five Basic Tips to Resolve Technical Challenges

Ensure the underlying issue has been thoroughly examined.

Is your screen malfunctioning? Please make certain that the cable is firmly connected to the appropriate port. Also, check your device’s battery level. It might be worthwhile testing with a different cable to see if the problem is resolved. Examining the simplest solutions might save you time and energy.

To Begin Anew

In case your device is not operating as intended, restarting it may help to fix any faulty processes, provided that the memory is cleared in the process. However, it is advisable to restart a computer via the operating system instead of using the hardware reset button, which may cause data corruption. So, it should be exercised with caution.

Take Notes

Capturing each error message is crucial, whether by writing it down or taking a screenshot. If you require assistance in comprehending the problem, you may need to utilize the internet or seek technical support.

Refer to Authoritative Sources

Tech providers commonly offer online self-help resources like Frequently Asked Questions (FAQs), Knowledge Bases or Forums to aid customers.


While the internet may offer a plethora of unofficial recommendations, it is critical to keep in mind that not all advice is trustworthy and can lead to more problems. Therefore, we recommend consulting warranty services from the vendor or an authorized professional if you have any doubts.

Resolutions for Remote Technical Problems

Slow Internet Performance

Broadband connections, routers, WiFi, network cables, and devices can all impact internet speeds. Therefore, it is vital to identify the root cause of the problem by systematically eliminating potential sources.

We suggest restarting your router to see if it resolves the problem. If not, please ensure that your device is connected properly and that the Ethernet cables connecting your computer to the network are functional, as they may deteriorate over time and require replacement.

If the device can connect wirelessly, try to move it as close as possible to the router.

If the speed improves as you move closer, it may be a Wi-Fi problem. Newer wireless routers can connect to networks operating at both 2.4 GHz and 5 GHz frequencies, appearing as two different networks. Choosing the 5 GHz option can simplify troubleshooting because it is less congested, faster, and has a wider range than 2.4 GHz.

If you’re facing WiFi interference, attempt to change channels; your router should come with instructions on how to do so.

You can expand your WiFi network range by relocating your router, using a WiFi analyzer, or buying a WiFi extender.

What is the present condition of your problems? To optimize your internet connection, attempt to directly connect your laptop to your modem. To connect your laptop to the internet, you will need an Ethernet adapter and cable. If it works as intended, you may not need to purchase a new router, unless your WiFi connection is unreliable.

If the problem persists even after connecting your laptop directly to the modem, you may want to test the connection using a different laptop. If the issue still persists, we recommend contacting your internet service provider for further assistance.

A Slow Computer

If your computer is running slowly, it can diminish your productivity and focus, but it does not always mean that you need to replace it. Before doing anything else, you might want to try the following steps:

First, shut down any unnecessary applications, including those running in the background, and identify potential sources of clutter. Both Windows and macOS have tools to assist with this. Alternatively, third-party programs may be able to help you complete the task more efficiently.

A clean reinstallation of your operating system is another possible solution, but it will erase all data stored on the hard drive. We recommend doing this as a last resort.

No Location to Store Documents

Running out of space on a hard drive is a common problem. If you find yourself in this situation, we recommend saving the most vital documents and deleting the rest in order to optimize your computer’s performance and make room for additional content.

If you need more storage for your data, you might want to consider using cloud services or buying an additional hard drive. You may consider subscribing to a cloud storage service such as Google Drive, Apple iCloud, or Microsoft Azure.

Program Bugs

Keeping your program up-to-date is crucial to avoid costly delays. Failure to renew your software license could result in significant time loss if credentials are incorrect. Therefore, regular updates are necessary to ensure smooth functioning.

Using password protection can help you stay organized. It’s recommended to have a separate professional email account from your personal one. Your company might be able to provide you with one, but it’s best to choose an email address that appears professional.
Protecting your computer from malware is crucial. Malware can enter your system in various ways, such as by copying files from an external drive without scanning them or visiting malicious websites. Installing antivirus software is an effective way to ensure your computer remains virus-free.

Join the Top 1% of Remote Developers and Designers

Works connects the top 1% of remote developers and designers with the leading brands and startups around the world. We focus on sophisticated, challenging tier-one projects which require highly skilled talent and problem solvers.
seasoned project manager reviewing remote software engineer's progress on software development project, hired from Works blog.join_marketplace.your_wayexperienced remote UI / UX designer working remotely at home while working on UI / UX & product design projects on Works blog.join_marketplace.freelance_jobs