Even if Remote Work Is Difficult in Certain Areas, We at Works Are Here to Help

Due to the unprecedented circumstances caused by the coronavirus pandemic, there has been a marked increase in remote work. However, this has highlighted the deficiencies of certain outsourced engineering firms. Various reports have indicated that a lack of portable computer equipment, reliable internet access, and appropriate security measures have hindered their ability to enable their employees to work from home under stay-at-home orders.

Millions of people in India and the Philippines are employed in customer service and IT support roles for businesses all around the world. The Wall Street Journal has reported that, in light of the new coronavirus pandemic, these employees have been instructed to work from home. To facilitate this transition to remote working, client contracts must be renegotiated or suspended.

According to a recent study conducted by Gartner, 54% of businesses in India are not equipped with the technology necessary to allow their employees to work remotely. This is particularly concerning given that such businesses lack the basic infrastructure required for remote working, such as desktop and laptop computers, reliable internet connections, and uninterrupted power supply (UPS) backup systems.

Furthermore, there have been rumours that certain businesses are breaking India’s mandatory 21-day lockdown by requiring staff to report to work.

Works wishes to reassure its valued business partners that its technical teams have successfully transitioned to remote work in compliance with local regulations. This transition has been necessary in order to ensure the safety of our employees and the ongoing success of our partners.

At Works, we specialise in distributed engineering, so our teams are well-prepared to handle any disruption to business operations with zero interruption to service. Our engineers are capable of working remotely and efficiently, ensuring that our projects remain on track. Additionally, our development teams have stringent protocols in place to ensure that all necessary measures are taken to safeguard the continuity of our operations.

  • The company provides all of the engineers with MacBook Pro computers that can be remotely wiped clean if necessary.
  • Works’ IT security teams are available around the clock to back up our technical departments.
  • The security team at our company is dedicated to ensuring that any security measures that are specific to our partners are implemented and followed in order to guarantee compliance with our internal regulations, as members of our organisation are often integrated into our partners’ enterprises.
  • Engineers employed at Works are eligible to receive a stipend that can be used to cover the costs of their high-speed Internet connection, backup electricity, and any coworking space that becomes available in the future.
  • At Works, we offer best practices for distributed development and technical support. Our experienced staff is knowledgeable in the tools and processes associated with remote work. Furthermore, to promote collaboration, we guarantee that all domestic businesses have a five-hour time window of overlap with their remote teams every day.

At Works, we take a different approach to IT outsourcing than is traditionally seen, which generally relies on low-wage employees. Instead, we advocate for distributed engineering, enabling U.S. businesses to access highly skilled engineers regardless of where they are based. Our engineers form an extension of our customers’ in-house development teams, and to make this collaboration more efficient, streamlined and reliable, we have invested in the necessary backend and business procedures.

The potential for outsourced engineers to work remotely could have a notable effect on your engineering projects. Works can provide either short-term solutions or long-term support, depending on the circumstances.

Related Article: 7 Strategies for Expanding a Distributed Engineering Group

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