The concept of stimulating conflict in the workplace can be seen as contradictory, as managers generally strive to avoid such situations. However, it is important to recognize that not all conflicts are negative, and there are times when they are necessary. It is essential to ensure that the type of confrontation instigated is constructive, as research has evidenced that this can be an effective tool for creating a productive, collaborative team environment. This enables members to gain insight into different realities and perspectives.
It is essential to nurture a culture of constructive debate within remote teams, as they tend to comprise individuals from a variety of backgrounds. This fosters innovation and encourages new ideas.
What exactly is a healthy disagreement?
When two or more parties have opposing views on core matters, this is known as conflict. The aim of constructive conflict is to appreciate and understand each other’s perspectives and outlooks. Teams may often have passionate discussions when working on company-related tasks or other topics. However, when conflict is addressed appropriately by leaders, it can become a beneficial exchange of ideas on how to enhance conditions.
Constructive conflict can be beneficial to teams in this situation, allowing members to express their views openly and honestly on a contentious issue in a secure environment.
An Explanation of Constructive Conflict
Organizations looking to increase productivity through creative thinking should foster an environment where constructive disagreements can take place. It is not a competition to see who is right or most persuasive; it is vital that everyone is heard and that all views are taken into account when making decisions.
Some of the hallmarks of healthy disagreement are as follows:
- Concentrates on problems
- Dedication to ending the war
- Honoring the dignity of one’s fellow man (Listening to other team members – accepting that they think differently)
- Honesty and open dialogue
- Prompts everyone in the team who is touched by the disagreement to speak out
- Inspires reflection and introspection
Productive Business Conflict
Conflict in the workplace can take two forms: destructive and beneficial. To gain a better understanding of these two types of conflict, please consider the following examples of how positive conflict can manifest.
We have a hypothetical situation here that unfortunately does occur; we are creating custom software for a major customer and have been working together effectively. However, there is now a crucial decision to be made and a consensus has yet to be reached. After a week of deliberation, we have been called to a meeting to discuss the matter further.
Exhibit A: At the start of the meeting, the leader emphasized the importance of making a decision. To facilitate this, a conversation was initiated between two of the workers, unfortunately this soon escalated into a tense exchange. The leader, becoming increasingly frustrated, raised their voice in an effort to get the team back on track. To ensure the client’s deadline was met, a project manager from the team was appointed and it was made clear that all members were to follow their lead.
Contingency Plan B: A leader convened their followers in a conference room to discuss the deadlines they had to fulfil. Everyone was assured they would have a chance to be heard before the discussion got underway. Once everyone had expressed their views, the leader summarized the key topics they had agreed upon and any issues they had not. At the end of the meeting, the group had a better understanding of the situation and had formed a more concrete plan for moving forward.
Scenario A is the epitome of a negative confrontation at work, whereas Scenario B is an example of a healthy disagreement between colleagues.
Effective leaders may convene meetings that foster a supportive environment, enabling individuals to express their views and collaborate to generate innovative solutions.
Alternatives to harmful conflict and methods for fostering constructive ones
When working remotely, how can you foster healthy disagreements?
This period of remote working is a reality. Many well-established organizations had to implement substantial changes in order to weather the pandemic. There is a growing interest in remote employment prospects. According to the State of Remote Work by Owl Labs, 77% of respondents expressed that they would be pleased with the prospect of remote working post-COVID-19, with 75% of individuals finding themselves to be either as productive or more so when working from home in comparison to pre-pandemic.
Leading a remote team can offer many advantages, however, it is important that leaders are prepared to manage disagreements effectively. To encourage constructive conflict, it is beneficial to embrace diversity and create forums where teams can express their thoughts and listen to those of others. Leaders must be aware of how to manage disagreement in a way that allows everyone to have their say and reach an agreement.
Here are five suggestions for fostering healthy disagreements in a virtual workplace:
The issue must not be ignored.
It is important that any red flags that may suggest team dysfunction are not ignored during virtual meetings, even if any observed behavior appears to be out of character for the group. While some leaders may think that avoiding these issues is the best course of action, it is often the case that this approach only serves to make matters worse.
Encourage everyone to express their opinions and suggestions while maintaining a respectful atmosphere. If necessary, arrange individual meetings to gain a better understanding of each team member’s outlook.
Respond and share your thoughts
In a distributed team, feedback sessions are essential for fostering a productive working environment. It is not uncommon for some individuals to feel isolated when they are unable to physically interact with the rest of the group. If there are any issues regarding receptiveness to new ideas or belligerent behavior, it is recommended that a private meeting be arranged with the relevant individual to help them understand their mistake.
The purpose of feedback sessions is to offer staff constructive criticism on their work, drawing their attention to any areas that require improvement and giving advice to help them develop. Additionally, if staff are performing to an excellent standard, the feedback should also recognize and appreciate their efforts.
Run effective meetings
Constructive conflict can be encouraged through effective virtual meetings. These should not be treated as one way conversations, where one individual dictates to the rest, but as a chance to gain knowledge about what others are working on and to seek help when needed.
In order to gain an understanding of everyone’s thoughts on a project, it may be beneficial to host discussions and brainstorming sessions. To ensure the most productive outcome, it is important to ensure that all meeting attendees are encouraged to voice their opinions.
It is not essential to recruit individuals from different ethnicities, nationalities and backgrounds in order to ensure a diverse remote working environment. Furthermore, it is also important to ensure that differing views and perspectives are taken into consideration. Research has shown that employees who work in a diverse environment feel more valued and respected by their employers. Therefore, it is important to ensure that all members of the team are encouraged to express their ideas and opinions, as this could be beneficial in the long-term.
Emphasizing diversity encourages us to identify and reward innovative ideas and creativity. Often people are hesitant to express their thoughts for fear of opposition, when in fact it could lead to the development of something even better.
When teams are cohesive, they are able to efficiently and effectively resolve issues, both positive and negative. When disagreements arise, teams that lack a sense of unity and only communicate when necessary are less likely to take the time to understand opposing perspectives. Furthermore, teams may struggle to stay connected when working in a remote environment if they are not encouraged to do so.
They may be able to bridge their differences and build closer relationships through virtual water cooler conversations. Playing games, online chats, and organizing “happy hours” could be very beneficial in developing team spirit.
Being a manager is no easy task, requiring dedication, foresight and enthusiasm to be successful. With the right strategies and procedures in place, remote teams can achieve great things. If you are still struggling to manage your remote workforce, there are tools available which can help you to do so more effectively.