Works

Dispute Resolution

Works (previously named as Gigworks) has processed more than thousands of transactions and successfully kept the number of disputes to a minimum.
Works' dispute specialist is always on the line to ensure a fair outcome from dispute resolution processes
We value our users. When there is a dispute that cannot be resolved by users, Work's dispute specialist would step in as mediator upon request to make fair judgement on the matter. The team is entrusted with making fair and intelligent judgements that objectively consider both sides of a dispute in order to reach a fair outcome.

Dispute Resolution Process:

Works has our own dispute specialists who specialise in evaluation and review on disputes. Under a well-defined guideline, these specialists make their fair judgement based on supporting evidence from users that considers all perspectives to make sure the outcome is neutral at all times.
1 Communicate
2 File a dispute
3 Review & Evaluation
4 Dispute Outcome
Phase 1 / 4
Resolve the issue via conversation.
The majority of disagreements may be settled over a talk. Works makes it simple by allowing direct connection between the two parties via messaging within the app. Before initiating a formal dispute, Works encourage the two parties to communicate in reaching a mutually agreeable solution that is satisfactory to both parties.
Indicate issue and include supporting details.
To proceed with filing a dispute, you will be asked to provide the following to facilitate the resolution:
  • Invoice no.
  • Amount of dispute (partial or full amount)
  • Reasons
  • Attachments (optional)
Dispute specialists will then start to review your dispute.
Dispute specialist evaluates the dispute.
Disputants would be informed when a dispute is filed, and the party would have the option of accepting the claim's terms or filing a counterclaim to gather and present their own evidence. Both parties may be requested by the dispute specialist to submit supporting documents for better assessment on the dispute.
Wait for a resolution on the dispute filed.
The dispute specialist will make a decision upon evaluation of the full documentation provided by both parties on the claim. The evaluation includes, but not limited to, reviewing the work quality, hours worked, etc. The whole process would typically take no more than 14 days. Lastly, the users will be duly informed with the final decision made by the dispute specialist.
1 Communicate
Resolve the issue via conversation.
The majority of disagreements may be settled over a talk. Works makes it simple by allowing direct connection between the two parties via messaging within the app. Before initiating a formal dispute, Works encourage the two parties to communicate in reaching a mutually agreeable solution that is satisfactory to both parties.
2 File a dispute
Indicate issue and include supporting details.
To proceed with filing a dispute, you will be asked to provide the following to facilitate the resolution:
  • Invoice no.
  • Amount of dispute (partial or full amount)
  • Reasons
  • Attachments (optional)
Dispute specialists will then start to review your dispute.
3 Review & Evaluation
Dispute specialist evaluates the dispute.
Disputants would be informed when a dispute is filed, and the party would have the option of accepting the claim's terms or filing a counterclaim to gather and present their own evidence. Both parties may be requested by the dispute specialist to submit supporting documents for better assessment on the dispute.
4 Dispute Outcome
Wait for a resolution on the dispute filed.
The dispute specialist will make a decision upon evaluation of the full documentation provided by both parties on the claim. The evaluation includes, but not limited to, reviewing the work quality, hours worked, etc. The whole process would typically take no more than 14 days. Lastly, the users will be duly informed with the final decision made by the dispute specialist.

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