Works Network Standards

Updated 02 Mar 2022
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Deception and Misrepresentation Discrimination, Harassment, and Abusive Behaviour Rating and Reviews Professionalism and Quality Dispute Resolution Alternative Legal Remedies
Deception and Misrepresentation Discrimination, Harassment, and Abusive Behaviour Rating and Reviews Professionalism and Quality Dispute Resolution Alternative Legal Remedies

The following Network Standards forms a shared standard for professional manner for all users of the Works network, including without limitation to: Talent, Client, Connector, Referrers, etc. The professionalism of all parties involved is critical to the Work's success.

Our Network Standards are part of Works' Code of Conduct, Terms and Referral Terms. Users of Works network, such as Talent, Client, Connector and Referrers will be referred as ‘Users' in the following policy.

Any Users breaching these Network Standards may be removed from Works temporarily or permanently at Works' own discretion depending on the gravity of immorality.

Works will be updating the Network Standards on a regular basis, though there may be unanticipated circumstances resulting in account deactivation that are not specifically outlined in this policy.

Deception and Misrepresentation

All Users are expected to act and present themselves in a truthful manner and any account associated with deceptive behaviour will be permanently suspended, including:

  • The user's profile must contain only real and evident information. All users should commit to provide genuine and correct information, as well as to make any necessary modifications, if any. A verification process for information submitted by a User may be conducted by Works or an external background check service provider. When necessary, users must provide cooperation to Works or such external parties in the validation process.
  • Users will not share false or fake information about themselves, their location, their services, their businesses etc. and will correct any particulars that is or becomes false or fake. It is forbidden for users to create an account under a false or borrowed identity or impersonate any person or entity.
  • Users (Clients) who post jobs must include all relevant and crucial context that will be related to a user's (Talent's) ability to accomplish the project successfully.
  • User (Talent) has legal and beneficial ownership of, as well as all rights and interests to any materials that underlie a work product created for a project.
  • Work delivered by Talent must not encompass any falsehood nor devious data. As a matter of standard practice and upon request from the Client or Works, Talent are obligated to reveal sources used to develop their work in accordance with commonly accepted research standards.

Discrimination, Harassment, and Abusive Behaviour

Any forms of discrimination, harassment, or abuse are unacceptable in Works Network. The user may not refuse to supply or accept services on the basis of a person's race, religion, nationality, disability, sexual orientation, sex, marital status, gender identity, age, or any other factors that is outlined in Works' Code of Conduct.

Works imposes this policy in compliance with the following definitions and instruction:

Discrimination and Harassment

It is against Works' policy to discriminate in the distribution of job opportunities, benefits or privileges; to create unfair work environment, or to apply discriminatory assessment standards in work if the base it is on one's race, color, age, sex, sexual orientation, religion, gender indentity, disability status, etc.

Works bans harassment of any form, and will respond in a strict and immediate manner on this. Harassment is defined as any verbal or physical conduct with intention to threaten, intimidate or constrain another user on Works network.

When determining whether there has been a breach to the policy, the following instances of harassment are provided as samples only and are not exclusive:

  • Verbal harassment - comments, insults, and derogatory stereotyping directed towards a person's nationality, race, color, religion, age, sex, sexual orientation, appearance, gender identity or expression, marital status, or other protected status.
  • Nonverbal harassment - includes, but is not limited to, the display or discussion of any written or graphic material that mocks, denigrates, insults, belittles, or displays hostility, aversion, or disrespect toward an individual or group on the basis of national origin, race, color, religion, age, gender, sexual orientation, pregnancy, appearance, disability, sexual identity, marital status, or other protected status.

All allegations of discrimination, harassment or abusive behaviour are treated extremely seriously and may lead to permanent prohibition of access to Works. Please contact compliance@works.so if you feel that you have been mistreated by another User.

Rating and Reviews

Clients and Talent can use reviews and ratings to establish a constructive reputation on the Works Network. Reviews and ratings should be honest and factual, so that it could be beneficial to the Works community. Works has the right to eliminate any reviews that breach the review guidelines.

Users are able to leave a review or provide rating upon project completion, or when reached a certain period of project duration. Reviews and ratings will be made visible to other Users.

Please contact compliance@works.so to report a review that violates the mentioned guidelines.

Professionalism and Quality

Works' Users shall communicate and behave professionally. Also, Works may temporarily or permanently deactivate accounts associated with Users who receive reviews, ratings, or complaints regarding a lack of expertness or quality to ensure that Client Users engage with Talent Users that produce high-quality work.

Dispute Resolution

Works may get involved to assist for an equitable and appropriate resolution of a dispute between Users. Works may take the following steps, including without limitation to:

  • Obtention of information from all Users involved;
  • Gather and examine materials or correspondence related to Project, that is available on the platform and gathered through conversations of all parties involved;
  • Request for supporting data to authenticate communications between the involved users;
  • Arrange mediation between the Users involved in the dispute;
  • Establish the suitable solution, which may include, but is not limited to deactivation of user accounts, partial refund, and/or project re-staffing;
  • Share the outcome to all parties concerned; and
  • Execute the resolution as soon as possible.
  • Works expects that all users will comply with any investigations or other activities conducted by Works in order to carry out the mentioned steps.
  • If the User's account is temporarily or permanently suspended by Works, the User cannot create a new account under their name, or borrowed identity, or the name of any third party, even if they are acting on behalf of the third party.

Please contact compliance@works.so should you require further assistance.