[iKala Cloud] Technical Account Manager
Posted 2 months ago
Details
Compensation
Not disclosed
Industry
Computer Software
Time commitment
Full time
Company size
Between 51 - 200
Skills
Customer Support
Cloud Technology
Technical Support
Job description
Job Description
1. Understand customer system structure, technical consultation and follow up on customer technical projects.
2. To collaborate with business team to maintain customer relationship and create new opportunities.
3. to work with the technical team to resolve customer's technical needs.
4. to lead regular customer meetings, answer customer questions and share technical knowledge.
Job Requirements
1. Graduated from an engineering-related discipline or equivalent practical experience.
2. Experience in cloud operation, technical support, and consulting services to customers (either).
3. Strong organizational, communication, project management, response management and problem solving skills.
[Plus] 1.
1. Practical/service experience in manufacturing industry or large enterprises.
2. Previous experience in customer interface role, interacting with executive units, assisting customers with technical implementation, cloud transformation, etc. 3.
3. Experience in programming or system maintenance: DevOps Engineer/ SRE/ backend engineer, etc. 4.
4. Networking related experience.
Linux/ software-defined networking/ network virtualization/ open protocols/ application acceleration and load balancing/ application development
application acceleration and load balancing/ DNS/ virtual private networks etc.
More information>>>ikala.tv/zh-tw/
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