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Posted 7 months ago

Technical Support

Details

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Not disclosed
Compensation
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Full time
Time commitment
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Management Consulting
Industry
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Between 11 - 50
Company size

Skills

Programming
Analyst/Programmer
Analytical Skills
Strong Analytical Skills
Logical Thinking
Unified Modeling Language (UML)

Job description

Requirements :

Mandatory:
  1. Graduated from Information Technology / Electrical Engineering / Industrial Engineering.
  2. Able to communicate with key-user in technical perspectives.
  3. Have a good logical thinking and problem-solving skill.
  4. Good in Object Oriented Programming / Functional Programming.
  5. Good in Technical Documentation.
  6. Passionate to provide support and troubleshooting based on SLA.

Preferable:
1. 1 year of experience in ERP/Enterprise System or Fresh Graduate with excellent capabilities.
2. English Written and Verbal Communication is preferable.

Description
1 year of experience in ERP/Enterprise System or Fresh Graduate with excellent capabilities. English Written and Verbal Communication is preferable.:
  1. Provide technical support and assistance to client.
  2. Maintain support SLA above 90%.
  3. Communicate and discuss with key user (Client) in technical perspectives.
  4. Provide technical measurement for module that will be developed / configured.
  5. Follow and support training, requirement, review, and UAT session.
  6. Develop detailed technical design from requirement session.
  7. Unit testing and bug fixing.
  8. Create Technical Documentation.
  9. Configure development to production environment.
We are Edsen Consulting. Edsen Consulting is a management and IT consulting firm which specialized in Applications, Business Intelligence (BI) and Enterprise Performance Management (EPM). We hire young professionals where have many years of experiences, energetic, strong knowledge base. We are result-oriented and implementing with experiences, best practices, and professionalism.
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